Orders and Shipping
How much is shipping?
Shipping is free on all orders over $130 Australia Wide. For orders below $130, a flat shipping rate will be applied.
Standard Shipping $8.95
Express Shipping $11.95
Who will deliver my package?
Your package will be shipped to you by Aus Post. You will receive a tracking update via email or text message once your goods have been dispatched.
Where can you ship to?
We currently ship Australia wide only, however, if you are outside Australia and aching to get your hands on some JRSY products, please email us at firstname.lastname@example.org and we will try our best to get it to you!
How long until my order arrives?
We will pack your order within 1-2 business days and send you an update when it is on its way to you.
You can read up on Aus Post delivery times here
Can I make changes to my order after it’s been placed?
If your order hasn’t been processed yet, please email us ASAP at email@example.com outlining the changes that you need to make and we will do what we can to adjust your order. If your order has already been processed, unfortunately, we won’t be able to make any changes.
Returns & Exchanges
Can I return my item?
We think you’re going to love your new purchase, however, if you do wish to receive a refund, we will happily do so if your items are returned within 30 days. Please note, items must be unworn, unwashed and still have their tags attached to receive your money back.
Can I exchange my item?
Sure thing. Just shoot us an email with your order number, the reason for the exchange and what you would like to swap it for. Once you have the go-ahead from us, send your product back to:
Parcel Collect 10222 91216
112 Main Street
MORNINGTON VIC 3931
I received a JRSY gift but need to exchange. Can I do that?
Don’t sweat it! Please send us an email to firstname.lastname@example.org with some details, wait for our reply then ship your order to the above address. We can either issue you with a credit or do a direct swap once we receive the product.
What does it mean if my order is on “pre-order”?
If an item you’re purchasing is listed as pre-order, this means it is currently not in stock but is on the way. Please take note of the estimated shipping date written on the pre-order product. If you are purchasing more than one item but one is on pre-order, your full order won’t be dispatched until the pre-order has arrived. If you’re super eager (like we are), we suggest placing two separate orders.
How do I take care of my JRSY pieces?
Each JRSY item has its own wash tag with care instructions but here they are in case you need.
Tights, Shorts & Bras: To keep your JRSYs in the best condition and to reduce energy usage we suggest washing in cold water and hanging to dry. We also recommend washing with like colours and using a wash bag if possible.
Jumpers: Wash in cold water with like colours. Wash and iron inside out.
Sustainability and Manufacturing
Where are my JRSY goods made?
Our apparel is designed by us in Mornington, Victoria and made for us by our manufacturing partners in Bangladesh and Gzhongh Province, China.
Is everything sustainable?
Every single item of JRSY has been made using sustainable fabrics.
Let’s break it down for you.
Tights, Shorts and Bras: Made from 79% recycled polyester (RPET) and 21% spandex
Jumpers: Made from 85% Organic Ring-Spun Combed Cotton and 15% recycled polyester
Packaging: 100% compostable poly bags and mailers– drop it into your food waste and you’ve got delicious worm food
Hangtags + cards: Made from 100% recycled cardboard
How do you make fabric from plastic bottles?
Once you’ve felt our activewear, it will be hard to imagine that it all started from plastic bottles – but believe it or not, it sure did! It begins with post-consumer water bottles that are crushed into teeny tiny pieces. They’re then cleaned, melted down and spun into lush, recycled yarn. This turns into a breathable, soft and flexible fabric which is transformed into your JRSY activewear.
We are an open book. Feel free to send any other questions to email@example.com