JRSY
Free Shipping on All Australian Orders Over $75
Expect Aus Post Shipping Delays - Thankyou For Your Patience
Afterpay Available

FAQS

Looking for answers? Here's our FAQs. If you still need help, we'd love to chat. Email us at hello@jrsy.com.au

Product Care

Each JRSY item has its own wash tag with care instructions but here they are in case you need.

Tights, Shorts & Bras: To keep your JRSYs in the best condition and to reduce energy usage we suggest washing in cold water and hanging to dry.

We also recommend washing with like colours and using a wash bag if possible.

Jumpers and Tees: Wash in cold water with like colours. Wash and iron inside out.

Returns

You can lodge a return within 30 days of placing your order for a refund or store credit.

To lodge a return or exchange, please email us at hello@jrsy.com.au so we are expecting your return.

Mail your item/items back to:

JRSY

Parcel Locker 1 0 2 2 2 9 1 2 1 6

1100 Wellington Road

Rowville VIC 3178

 

FULL PRICE: You may request a refund or store credit.

SALE / PROMOTIONAL: Store credit only.

EXCHANGES: We will issue you with a store credit and free shipping code once we receive/check the returned items. 

 

Return Terms:

  1. Must be returned within 30 days of purchase 
  2. Must be unworn, unwashed and have all original tags attached

Yes. Return postage must be arranged at your cost.

If you are exchanging an item, we will provide the shipping of the new item back to you at no additional cost.

All of our items have been made with love and care. However, if something isn't quite right with your item, please email us at hello@jrsy.com.au with a description of the faulty product.

If you could include a photo or two that would be helpful! 

Shipping

Standard shipping is free on all Australian orders over $75.

Express shipping is free on all Australian orders over $200.

Orders under $75

For orders under $75, Standard shipping is $8

Express shipping is $11

Delivery Times

We will pack and ship your order within 1-2 business days. 

You can read up on Aus Post delivery times here 

You bet! We can ship worldwide.


Here are the shipping rates for outside Australia:

New Zealand: $15AUD

Rest of the world: $20AUD


Sustainability & Manufacturing

Our apparel is designed by us in Melbourne, Victoria and made for us by our incredible manufacturing partners in Bangladesh and Gzhongh Province, China.

Every single item of JRSY has been made using sustainable fabrics.

Let’s break it down for you.

Tights, Shorts and Bras: Made from 79% recycled polyester (RPET) and 21% spandex

Jumpers: Made from 85% Organic Ring-Spun Combed Cotton and 15% recycled polyester

Packaging: 100% compostable poly bags and mailers– drop it into your food waste and you’ve got delicious worm food

Hangtags + cards: Made from 100% recycled cardboard

Once you’ve felt our activewear, it will be hard to imagine that it all started from plastic bottles – but believe it or not, it sure did!

It begins with post-consumer water bottles that are crushed into teeny tiny pieces. They’re then cleaned, melted down and spun into lush, recycled yarn. This turns into a breathable, soft and flexible fabric which is transformed into your JRSY activewear.